About Ordering Robin's Pots

Ordering using the secure shopping cart: Some of my designs have a shopping cart page for ordering. Payment is with your credit card using Paypal.

Ordering by Mail: You can print out the ORDER FORM on your home printer. After filling out the information about your order, mail me your order with a personal check made out to Beckett Pottery.

Ordering by Phone: This is a very small business, so you won't always find me home when you call. If I am not here and someone else answers, they will be able to take a message, and I'll get back to you as soon as possible. If there is no answer, there is a voice mail system, and you will be able to leave a message of any length.

Delivery Time: Because I offer so many shapes and glaze choices, I can't keep every item in stock and ready to ship, so shipping times will vary from order to order. I try to ship as quickly as possible. If I have everything for your order in stock, it will in a week . If it needs to be made-to-order, it may take up to 4 weeks. If timing is important, let me know and I can give you an estimated delivery date. I usually ship UPS. Next day or second day shipping can also be arranged.

Shipping Charges: If you print out the order form it will have a copy of this chart for you to use.

Time Zone of shipping destination:
Eastern
Central
 Mountain Pacific
order $ value before tax  
Up To $30.00 $9.00 $11.00  $12.00  $13.00
$30.01 - $70.00 $11.00  $13.00 $15.00 $16.00
$70.01 - $110.00 $13.00 $15.00 $18.00 $19.00
$110.01 - $150.00 $15.00  $17.00 $21.00 $22.00
$150.01 - 250.00 $19.00 $22.00 $27.00 $29.00
$250.01 and over contact me for shipping charge

Variations in Handcrafted Work: There are a lot of variables in hand made pottery. The photographs on this web site give a good sense of the shapes and glazes. Individual pieces may vary slightly, but the quality will be consistently high.

Brochures and gift enclosures: Included free with each order is a brochure with information about the pots and about me. If I am sending your order to someone as a gift, I can include a personalized card with your name, or you can send me a card to include in the box.

Satisfaction Guaranteed: I want you to be happy with your order. If you are not satisfied, let me know and return unused items within 30 days for a refund or exchange (your choice).

All Shipments Are Guaranteed: I pack very carefully; damaged pieces will be replaced at no charge to you. Save the packaging materials, damaged pieces, and let me know about the loss.

Junk Mail and Your Privacy: I do not give, trade, or sell names from my mailing list. Placing an order will not bring a flood of junk mail from other companies. I offer a choice of an email or postal mailing list for news and updates and I customarily add the names of mail order customers to one of these lists. If you do not wish to be on these lists, please make a note on your order. If you are on the mailing list and decide that you do not want to be, drop me a note or an email and I'll take care of it.I've been in business since 1975, and my primary focus is on keeping my customers satisfied with their ordering experience.